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Germany – German gaming giant adopts Neccton’s mentor solution

Mernov, one of the leading lights in Germany’s rapidly-growing regulated iGaming scene, has adopted Neccton’s padomdevējs programmatūru, lai izpildītu gan atbildīgās azartspēļu, gan nelikumīgi iegūtu līdzekļu legalizācijas novēršanas prasības.

The company, part of one of the gambling industry’s big hitters in the Gauselmann Group, owns two of Germany’s top online gaming brands in JackpotPiraten.de and BingBong.de, and was the first company to be granted a licence for online virtual slots in Germany.

Germany only recently allowed online gambling for its citizens, with the law changing in summer 2021, and regulations remain stringent for operators – but that has not stopped Mernov’s success story. And now the company has teamed up with Neccton, their players can be assured of the ultimate protection while they enjoy their slot and casino play.

German online gambling operators must employ a maximum €1000 monthly deposit limit, and also use an academic algorithm to identify problem gambling – which made Neccton’s padomdevējs acīmredzama izvēle.

padomdevējs tracks possible problematic gambling behaviour using real-time data analysis and works to help both players and operators to identify potential issues early. The tool recognises triggers such as a significant increase in deposit frequency, and alerts the operator and directly contacts the player, helping the end user make better-informed decisions.

padomdevējs ietver arī krāpšanas un aCRM moduļus, lai Neccton klienti varētu atrisināt daudzas problēmas ar vienu piegādātāju.

“We started our research in gambling 15 years ago and have published dozens of academic studies in the area of player tracking and responsible gaming,” said Neccton director and head of development Dr Michael Auer. “We have shown that players who gamble responsibly are more loyal, and their customer lifetime is significantly longer. We are proud to assist millions of players across brands around the world – and to add Germany’s first regulated big brands to this roster is very special for us,” he added.

“Our goal is not only to offer our customers a legal, but above all safe online gaming experience. That’s why we responsible gaming is at the core of our business and we work with the market leader,” commented Florian Werner, Managing Director of Mernov Betriebsgesellschaft mbH.